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Returns Policy

Returns

Please contact us at sales@encoreautographs.com to initiate a return. 
Include your proof of purchase or order number, as well as the reason for your return request. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
We will also notify you of the approval or rejection of your refund.
If your return request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or missing refunds
If you haven’t received a refund yet, please first check with your bank or credit card company. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@encoreautographs.com.

Shipping
To return your product, mail your product to:
338 N DUKE ST MILLERSVILLE, PENNSYLVANIA 17551

Please do not send your purchase back to the manufacturer.

Please enclose the following information:
Your name and billing address
Your order confirmation number, if available
The original purchase price and approximate date of the purchase

If you are shipping an item over $75, please consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 

 

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